FAQ

COVID-19

Will e-commerce stay active?

We remain open 24-7 so you can shop on our website. Our customer service team is ready to help with any and all questions via email and chat.

How long will shipping take?

Over the last few weeks, we’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of our associates — and as a result, orders will experience shipping delays.

What steps are you taking to create a safe environment?

We want to assure you of the safety measures we’re taking for you and our employees. Everyone is required to wear a mask. We have temperature scanning, regular sanitization and deep-cleaning, and social distancing measures in place.

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-25 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

PRODUCT

What size is my dog?

There is a sizing chart on each product page of the site to help you get the best fit.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Contact Us

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

ACCOUNT

Benefits of Creating an Account

News and exclusive offers!
Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

Order History
Receive important information about your order. You can even track it up to the minute it arrives.

Faster Checkout
Save your billing and shipping information to make it easier to buy your favorite gear.

Forgot Your Password?

If you forgot your password, sign in and click 'Recover password' Enter the email address associated with your account, then click 'send.'

We will send you a link via email to reset your password.

Please allow a few minutes for the request.

You will have 24 hours to reset your password using the link provided in the email.

If your link has expired, request a new link by following the same steps above.

Contact form